We act as the data controller in respect of the personal data described in this policy, in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable UK data protection legislation.
This policy sets out how we collect, use, store, and safeguard personal information belonging to individuals who interact with us or use our services.
How Your Information Comes to Us
We may collect personal data through a number of channels, including where you:
- Visit or browse our website
- Get in touch with us by email, telephone, or post
- Register a domain through us, or instruct us to manage one on your behalf
- Submit an enquiry or request assistance from our support team
- Contact us regarding your account or a service you use
Categories of Data We Hold
The personal data we hold about you will vary depending on your dealings with us, but may include:
- Registration information that we are required to retain under Nominet’s rules
- Basic contact details, such as your name, email address, telephone number, and postal address
- Records of correspondence and interactions between you and Klakedomains
- Financial or payment information, where necessary to process a payment or issue a refund
- A small amount of technical information used to provide support
How We Use It
We only process personal data where there is a legitimate purpose for doing so, such as to:
- Get in touch with you about account matters, renewals, or support queries
- Deliver domain registration and management services
- Look into and address complaints or reports of abuse
- Comply with our legal and regulatory duties, including those set by Nominet
We do not sell personal data, and we will never send unsolicited marketing communications.
Who May Receive Your Data
Personal data is disclosed only in limited circumstances, namely to:
- Third-party suppliers who support technical or domain-related functions
- Nominet, as the UK’s domain registry, in order to fulfil registration obligations
- Law enforcement agencies or regulatory bodies, where we are legally required to do so
- Providers who process payments, solely to complete the relevant transaction
Data Security
We implement suitable technical and organisational safeguards to protect personal data from unauthorised access, loss, or misuse. Only staff who need access to carry out their duties are permitted to view it.
Retention of Data
Personal data is retained only for as long as necessary to fulfil operational, legal, or support-related purposes. Once it is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK data protection law, you have a range of rights concerning your personal data, including the right to request access to it, have inaccuracies corrected, restrict its processing, or ask for it to be erased. To make use of any of these rights, please contact us via the details provided on our Contact page.
Should you believe your personal data has been mishandled, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
